FAQ
What is UNTOLD Dubai?
UNTOLD Dubai is the city's first Mega Festival, where over 100 world-renowned artists will perform their greatest shows on 5 stunningly-designed stages. Get ready for music genres from A to Z, life-changing experiences, epic arts and entertainment activities, and the experience of a lifetime.
Where does UNTOLD Dubai take place?
UNTOLD Dubai will take place in Expo City Dubai, the world's best and most futuristic venue.
What time does UNTOLD Dubai begin and finish?
Get ready to party from the evening through the night and into the morning. The official schedule will be announced soon.
Is there a minimum age to attend UNTOLD Dubai?
There is not. Everyone is welcome at UNTOLD Dubai, regardless of age.
However, access under 21 years old in the VIP area is strictly prohibited.
Children aged 5 and above will be required to possess a valid purchased ticket.
If I am a minor, do I need to be accompanied by a parent or a responsible adult?
Minors under the age of 16 must present parental consent and be accompanied by a parent/guardian while on the festival grounds.
Minors between 16 and 18 years old must present only parental consent, allowing them to enter the festival without a parent/guardian present.
Those aged 18 and above can enter without the parental consent and parent/guardian.
All minors under 21 will receive a Minor Wristband.
Will alcoholic beverages be available?
Yes, alcoholic beverages can be acquired inside UNTOLD Dubai, but only from the dedicated licensed refreshment points. These refreshment points will be marked accordingly and be used exclusively for the sale of alcohol.
Is there a dress code for UNTOLD Dubai?
There is no specific dress code required for UNTOLD Dubai. Make sure to bring your best outfits.
How can I purchase a ticket for UNTOLD Dubai?
You can secure a ticket for UNTOLD Dubai at https://untold.ae/tickets
Day tickets - how long are they valid for?
Day tickets are valid for an entire festival day, from 4 PM to 5 AM.
Can I buy tickets for my friends?
Of course! You can buy up to 3 tickets per order, but you can place multiple orders if needed.
How can I change the name on the tickets?
You will be able to do so through the Online Check-in procedure.
When will the QR Codes become available?
The QR Codes will become available in the week of UNTOLD Dubai.
What is included in the VIP pass?
Prime Viewing
Enjoy unobstructed views of the main stage from the VIP area. Dance to your favorite beats or relax in style, knowing you have the best vantage point in the house, from an elevated platform.
Unparalleled Luxury
Experience Dubai's renowned luxury in a whole new light. The VIP area is an oasis of extravagance, featuring plush seating, stylish decor, and an ambiance that exudes elegance.
Exclusive Access
Gain entry to a realm reserved for the elite. Enjoy expedited entry to the festival grounds and VIP lounges, ensuring you spend less time waiting and more time reveling in the music.
Premium Beverages
Indulge in a curated selection of premium beverages. Our VIP bars offer a wide range of libations, including cocktails, champagne, and top-shelf spirits.
Artist Encounters
Get up close and personal with your favorite artists and influencers. VIP pass holders may have the chance to mingle with the performers, creating unforgettable memories.
For more details about the exclusive benefits included with the VIP Passes, check out here.
If I have a VIP Ticket, can I go to the General Access Area?
Absolutely! VIP Ticket holders have access to all areas.
How can I get my UNTOLD Dubai Wristband?
To get your festival wristband, you will have to present a valid ticket and your ID or passport in hard copy.
Do I need to bring my ID/passport?
Yes, you must have a hard(physical) copy of your ID or Passport to collect your wristband.
Do I need to print out my ticket?
No, you do not need to print out the ticket/QR Code.
Can I purchase a ticket at the venue?
You will be able to do so only if tickets are not sold out by then.
How can I pay within the event?
Your festival wristband is your wallet throughout the whole event. Make sure to top it up, as soon as you get to the festival grounds. There are multiple Credit Points on site. We accept cash and bank cards.
How can I get back the money left unspent?
If you have unspent money on your festival wristband, you can opt for an online refund, starting from the 19th of February till the 23rd of February at 23:59. The refund form will be available within the app and the official website.
Can I give my wristband to someone else if I won’t be able to come for one day?
No, your festival wristband is personalized with your personal data. Each time you enter the festival, your wristband is scanned, and we confirm that the data on your wristband correspond with your data.
What items am I not allowed to bring to the festival?
* Drugs
* Bottles (including perfume or deodorant bottles)
* Inflammable cosmetic products (beach cream is allowed)
* Backpacks or bags larger than 29cm x 21cm x 12 cm
* Beverage cans
* Canned
* Fireworks
* Lasers
* Sprays
* Banners supported by sticks
* Chairs
* Knives, weapons, blunt objects
* Chains
* Pyrotechnic articles
* Food or drink
* Animals
* Umbrellas (in case of rain it is recommended to use pilgrims)
* Flammable or explosive materials
* Professional cameras or videos, including any type of DSLR camera or removable lens
* Any kind of objects that may injure other Participants
